How do I pay rent?
We are a paperless community! You can pay rent by logging into your personal resident account and paying with ACH, by debit or
credit card (Visa, MasterCard, Discover, American Express or Diner's Club) or with cash using the WIPS (Walk In Payment System) feature.
Why am I not able to register?
Your name and email address are required to sign up for your account. Both of these have to match what we have on file for you. If either of these are entered incorrectly you will not be able to sign up.
What is my username?
Your username is your e-mail address. If you wish to change your e-mail address you'll need to login with your old account and change it in the Resident Portal. If your e-mail address is different than the one you applied with, let us know and we can update it for you.
How do I edit or cancel an existing rent payment?
If you set yourself up for auto-pay, navigate through your resident account to the payments section, you should see a recurring payment section and you can cancel or edit it there.
Can I pay cash?
We do not directly accept cash, but you are able to pay with cash using WIPS. If you wish to pay with cash or electronic money order please see the leasing office for your WIPS card and directions on how to use.
Why did my auto-payment stop?
Your auto-payment can stop for several reasons.
-The end date has passed and you must create a new auto-payment
-Your credit card expired
-The account was closed, or the account info was wrong upon first entering
-If you renew your lease, you need to edit your payment details to match your new lease amount
Can I change how much I am paying?
If you have an auto-pay set up, you must cancel that payment and setup a new one with the new amount you wish to pay.
When do I give notice if I am moving?
If you are not renewing, we require a written 60 day notice to vacate sent to the office.
The Orchards is a great community for all walks of life. They offer a pool area, a playground for families, as well as beautiful scenery if you just want to take a walk! Not to mention the wonderful Property Manager and the friendly staff to assist you 7 days a week!!- Mary Ellsworth / Facebook / January 28
I have lived here for many years. My kids grew up here it has been a nice place to live and I would recommend it to friends.- Mary Rodriguez / Facebook / April 12, 2016
I have been here for 2 years, the place is very quiet. I love how quick the staff response to any maintenance request.- Qowsay Muharib / Google / August 2017
Hello, my name is Chy, The complete staff and community leader has been great, which I personally count it as an honor to call "home". The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise. The grounds and facilities are kept clean every day by friendly courteous workers. The workout rooms are open 24//7 are rarely crowded and the pool area is lovely. I live alone here and could not feel safer anywhere else- Chyironda guy / Google / 11 months ago
My boyfriend and I have lived here for just over a year and we resigned for a second year. The staff is very helpful and all of our maintenance requests are completed very quickly. We get a lot of packages and never once has one gotten lost or misplaced when they are left at the front office. The grounds are well kept, the pool is nice to use in the summer. Overall people are friendly and I feel safe living here!- Julie Dudderar / Google / a year ago
Had the best experience here looking for an apartment. Friendliest staff I’ve ever dealt with. Made me feel like home.- Josh Zerb / Google / 8 months ago
Living at The Orchards was not only convenient, but it was comfortable and affordable. As a single mother I needed a home for my son and I that I could afford without being in a rough neighborhood, & The Orchards gave us just that. The flat rate utilities really helped maintain my utility bills and made living very simple. The dog park on the property is a great addition to the other fantastic amenities on site. The office staff really goes above and beyond to tend to their residents needs.- Jessica Cook / Google / a year ago
As a college student I find it a great place in regards to space and price compared to what you get downtown. The staff are super accommodating and nice. Everytime I called for maintenance they've been here in less than an hour. The gym is always clean and never too busy. I have been here for over a year and I haven't had any noise complaints since. Its got multiple bus stops in the complex that take me to school and the grocery store with ease. Would recommend if you're a college student.- Rachel Crouch / Google / a year ago
My experience for the past 2 months has been really good. My apartment has been fully renovated, the community is very peaceful and quiet, neighbors are respectful, and staff is extremely friendly and always ready to help.- Jose Rivas / Google / 11 months ago
The apartment complex is very nice. The front office is always very helpful and the maintenance guys are great. The gym here is free to use and is a big bonus as well as the pool and playground. I would recommend this place to anyone. The location is also very nice because you are so close to nearly any store or restaurant you could think of!- Shelby Hunt / Google / a year ago
I have lived at The Orchards for over five years. The rent is reasonably priced. I enjoy the community and the improvements that the management has made. My dog is a big part of my family, so I really enjoyed that they expanded the dog park. They also placed multiple trash receptacles and bags for cleaning up after your dog, it comes in handy when you don't have a bag and they all located over the property. The property is kept clean. There is ample parking spaces. I have never had any problems- Ashley Valentine / Google / 10 months ago (4 stars)